We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@athenscooks.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@athenscooks.com.
Return shipping
We’ll email you a prepaid return shipping label. Its cost is deducted from your refund, unless the item was damaged in shipment or we made a shipping mistake (for example, the wrong item or the wrong color), in which case return shipping is free.
Returning an online order in the store
You can return online orders at our store, 100 Prince Avenue, Suite 103, Athens, during store hours. Please bring your order confirmation or order number.
Damages and issues
Please inspect your order when it arrives and contact us within 7 days of delivery if it was damaged in shipment or you received the wrong item. Please include photos of the item and the box, so that we can evaluate the issue and make it right.
If an item turns out to be defective, please contact us with photos. We review defective items case by case.
Exceptions / non-returnable items
Sale items, perishable goods (such as food and beverages) and display items cannot be returned unless they were damaged in shipment. Wine is final sale and cannot be returned. Seasonal items (such as holiday themed paper products or linens), custom products (such as special orders or personalized items) and gift cards also cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We reserve the right to modify this policy on a case-by-case basis at our discretion.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you need to cancel:
We have this policy in place so it is fair to other customers who may want to participate in the class. Additionally, we have typically pre-purchased food and materials specifically for that class.
To cancel a class, please click on the link sent to you with your class confirmation. Alternatively, you may call us at (706) 623-3313 or email us at learn@athenscooks.com. However, if it is close to the cutoff, the only way to ensure you will get a refund is to click on the link provided in your class confirmation.
If we cancel or reschedule a class
If we cancel a class, you choose a full refund or store credit. If we reschedule a class, your seat moves to the new date; if the new date doesn't work for you, just ask and we'll give you a full refund.
Summer Camps are nonrefundable. However, if extenuating circumstances occur, such as an illness, family emergency or other such item, we will issue you a store credit up to 48 hours prior to the start of camp. After that, camps are non-refundable.
To request a store credit, please call us at (706) 623-3313 or email us at learn@athenscooks.com.
